What makes the Philippines effective in the offshoring and outsourcing destinations? They say that India is the first choice in the outsourcing. Probably that is correct but the trend changed easily in which the Philippines now emerged as the first choice and not as the second choice anymore.
The dynamic change in the Philippines infrastructures and facilities attract the locators to pick the former rather than other countries also promoting this industry. There are so many reasons to mention why the call centers in the Philippines is the best in the world. The campaign of the government and partnership with the education sectors are among the secrets of producing competent workers capable of speaking English. To outsource your business in the Philippines is a huge opportunity for your company to expand and grow rapidly. The hospitality and the values in keeping your business alive in the market is the mainstream you can get from the Filipino workers.
The national government is very supportive in partnering to the investors. The outstanding tandem of the business community and the political leaders convinced the investors to come to the Philippines and expand their business processing outsourcing companies. Win-win solution between the outsourcers and the government possess positive feedback in keeping the business alive.
Understanding the trend in the global outsourcing is important for your company to be on top of the competition. The Philippine government trained their people about the importance of the outsourcing industry. In just few years of marketing and designing effective promotional tools, the country today the first choice of destination among companies out there. BPO is regarded as the steadfast and lucrative growing industries in the world. The BPO and call center in the Philippines gained heavy recognition in 2000s due to the demand for offshore and outsourcing business. The positive report from the Information and Communications Technology division under the Board of Investment (BOI) revealed that the call center in the Philippines reported an outstanding growth rate of 70 percent in 2005. In 2006, the government estimated that contact centers and BPO companies employed as many of 130,000 workers. In further development, the government is expected to employ more than a million Filipinos in 2010.
This is the reason why the Philippines is tagged as a major player in the global outsourcing market. Filipinos can speak English fluently because the education system is pattered to that of the American educational system prior. As American colony for more than 50 years, this is the reason why the Filipinos can easily understands the American culture especially the accent and diction. The efficient and cheaper rate offered in the Philippines encourages the investors to do business effectively. The study made by the Swiss International Institute for Management Development in 2004 disclosed that found that among Asian countries, the Philippines were the number one in the availability of skilled labor.
Potential locators preferred to invest their money in the Philippines because of valuing work ethic, unique personality and friendly. Filipinos have the patience in their customers in supporting their concerns.
Roberto L. Bacasong, 27, works as Customer Interaction Associate in a biggest contact center in the Philippines.
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